We are committed to providing clear information and practical assistance throughout your shopping experience.
How We Can Help
- Product information and sizing guidance
- Fabric and care questions
- Order confirmation and order status
- Payment questions
- Address correction requests
- Order cancellation requests
- Shipping and tracking enquiries
- Damaged, incorrect or missing products
- Return and refund requests
Contacting Customer Service
Email us at [email protected] and include your order number and a clear explanation of your request.
We normally respond within 1–2 business days. Sending multiple messages regarding the same issue may delay the handling of your request.
Customer Responsibilities
Customers are responsible for checking the selected product, colour, print, size, quantity, name, telephone number and delivery address before completing payment.
Once an order has entered processing or has been dispatched, we may be unable to change or cancel it.
Refusal of Service
We reserve the right to refuse service where a customer engages in fraud, abuse, harassment, threatening behaviour, repeated payment disputes, misuse of promotions or other unlawful or inappropriate conduct.
Company：HONG KONG XINWEILAI INTERNATIONAL LIMITED
Address：RM D, Unit 2004, 20/F, Wing Tak Comm Centre, 177-183 Wing Lok Street, Sheung Wan, Hong Kong
Mail：[email protected]